Singapore Food Tour — Protecting Your Data and Your Trust
Last updated: October 2025

This Privacy Policy explains how Singapore Food Tour (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make a booking, or participate in any of our experiences.

We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 (Singapore) (“PDPA”) and applicable international data protection standards such as the EU General Data Protection Regulation (GDPR).

This policy applies to all guests, customers, and website visitors of Singapore Food Tour, including individuals who:

• Make bookings or inquiries through our website or email
• Participate in our food experiences
• Subscribe to our mailing list or social media channels

We collect only the information necessary to deliver and improve our services.

3.1 Personal Information Provided by You

When you make a booking or inquiry, we may collect:

• Full name
• Email address
• Contact number
• Dietary preferences or restrictions
• Booking details (date, time, number of guests, selected experience)
• Special requests or notes (e.g., birthdays, accessibility needs)

3.2 Automatically Collected Information

When you visit our website, we may collect:

• Browser type and version
• Device type (mobile, tablet, desktop)
• IP address and approximate location
• Pages viewed, session duration, and referral source
• Cookies and analytics data (see Section 8)

3.3 Payment Information

All online payments are processed securely through third-party gateways (e.g., PayPal, Stripe, or PayNow). We do not store or have access to your credit/debit card details.

Your data is used only for legitimate business and operational purposes, including to:

• Process and confirm your booking
• Communicate about your tour details or changes
• Provide personalized food and dietary accommodations
• Improve our website and service offerings
• Send booking confirmations, receipts, and post-experience feedback
• Comply with legal and tax obligations

We may also use anonymized, aggregated data for analytics to improve our services and understand trends.

By submitting your information through our website or booking form, you consent to the collection, use, and processing of your personal data as described in this policy.

You may withdraw consent at any time by contacting us at hello@singaporefoodtour.com, although this may affect our ability to provide services (for example, confirming your booking).

We retain your data only as long as necessary for operational and legal purposes.

• Booking data: Retained for up to 2 years after your experience for tax, accounting, and service reference.
• Email communications: Retained for up to 12 months after last contact.
• Marketing subscriptions: Retained until you unsubscribe.

When data is no longer needed, it is securely deleted or anonymized.

We do not sell, rent, or trade your personal information to any third parties. We may share limited data only with trusted partners strictly as necessary to deliver your experience, such as:

• Restaurants or hawker partners (for dietary or booking coordination)
• Payment processors (for secure transactions)
• Technology providers (for website hosting or analytics)

All partners handling your information are contractually bound to protect your data and use it only for agreed purposes.

8.1 What Are Cookies?

Cookies are small files stored on your browser that help websites function properly and provide a better user experience.

8.2 How We Use Cookies:

We use cookies for:

• Website functionality and user preferences
• Booking form operations
• Traffic and performance analytics (via Google Analytics or equivalent)

8.3 Managing Cookies:

You can disable cookies through your browser settings. However, doing so may affect some website features, including booking functionality.

We may occasionally send newsletters, promotions, or updates related to Singapore Food Tour. You will receive such communications only if you have opted in during booking or signup. You can unsubscribe at any time by clicking “Unsubscribe” in the email or contacting us directly.

10.1 Under the PDPA (Singapore), You Have the Right To:

• Access and request a copy of your personal data
• Correct inaccuracies in your data
• Withdraw consent for future data use

10.2 Under the GDPR (if applicable), You Also Have the Right To:

• Request deletion (“right to be forgotten”)
• Restrict or object to certain processing activities
• Request data portability to another service provider

To exercise any of these rights, please email hello@singaporefoodtour.com. We will verify your identity and respond within 30 days.

We implement reasonable security measures to protect your information against:

• Unauthorized access
• Accidental loss or misuse
• Disclosure or alteration

These measures include encrypted storage, password-protected systems, and limited employee access. However, no system is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites (e.g., restaurants, travel partners, or social media platforms). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing personal information.

Our services are intended for guests aged 10 years and above. We do not knowingly collect personal data from children under 10. If we become aware that data has been provided by a child without parental consent, we will delete it promptly.

As an Australian–Singaporean partnership, some data may be processed or stored outside Singapore (e.g., in Australia or via international cloud servers). By providing your information, you consent to the transfer and processing of your data in accordance with this policy and applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. All updates will be posted on our website with a new “Last Updated” date. Continued use of our website or services after any updates constitutes your acceptance of the revised policy.

Email: hello@singaporefoodtour.com
Phone / WhatsApp: +65 9XXX XXXX
Mailing Address: Singapore Food Tour, Changi Village, Singapore

Singapore Food Tour — Stories Served Fresh Daily, with Trust and Transparency.